Account accuracy
The position needs to be understood and explainable before the next conversation.
RESOLVE BY NEXUMRent recovery
The balance.
The conversation.
The next action.
A rent recovery workflow for landlords and managing agents.
Built around the context needed to move an account forward.
UNDERSTAND THE POSITIONKEEP THE CONVERSATION MOVINGFOLLOW THROUGH
FOLLOW ONE EXAMPLE
From a balance
to a considered next step.
Explore the proposed experience using a fictional case.
ResolveIllustrative prototype
Fictional data · no messages are sentEXAMPLE CASE · R-001
Understand the balance
before the conversation.
Rent charges and recorded payments sit together, so the amount being discussed can be explained.
Example outstanding balance£1,200
- First rent charge
- £900
- Second rent charge
- £900
- Payment received
- −£600
- Outstanding
- £1,200
This interactive example illustrates the proposed experience. It is separate from the live Resolve product, which remains in development.
BUILT FROM OPERATIONAL EXPERIENCE
The difficult part
is keeping it connected.
Resolve is being developed around practical property management work. Managed recovery and software access are separate workstreams. Commercial scope, capacity and pricing need to be confirmed before either is offered.
Communication continuity
Responses and commitments need to stay connected to the account.
Dependable follow-through
Outstanding actions need to remain visible until they are handled.
RESOLVE
Register product interest.
Adam will review your workflow and contact you about the appropriate next discussion. Registration does not create a live account or start recovery work.
AH
Adam HendersonFounder · Nexumadam@nexumhq.co.uk